Counters
Check-in process supervision
We supervise counter operations to ensure airline procedures are applied correctly and consistently.
Airport services
Supervision services designed for processes where improvisation is not an option.
Terrawing structures its services around the most operationally sensitive points: check-in, documentation, baggage, passenger validation, boarding, coordination with ground staff and incident reporting.
Intervention areas
Functional coverage
Check-in and documentation
Counter control, documentation and travel requirement verification.
Baggage and boarding
Policy validation, access control and coordination with operations.
Counter control
Check-in, documentation and baggage.
Services focused on the point where passenger traceability begins and where correct procedure application is critical.
Documentation
Passenger document verification
We review tickets, identity documents, passports and travel requirements before the process is allowed to continue.
Checked baggage
Weight, conditions and allowance control
We verify that checked baggage matches the passenger’s purchased service and the airline’s operational rules.
Baggage policies
Irregularity and excess detection
We monitor baggage policy compliance and detect deviations that may affect operations or regulatory alignment.
Passenger validation
Online check-in and boarding control.
Validation before aircraft access and cross-checking of requirements to keep the flow under control and aligned with regulations.
Online check-in
Validation of already checked-in passengers
We review the information and documentation of passengers who completed online check-in to keep the flow under control.
Boarding
Supervision before aircraft access
We verify boarding requirements before the passenger is allowed to access the aircraft.
Coordination and reporting
Operational liaison and incidents.
Supervision is only useful if it integrates with the airport structure and becomes clear information for the operation.
Coordination
Link with ground staff and airlines
We work in coordination with handlers and airlines to execute procedures with operational alignment and a shared standard.
Reporting
Operational reporting and incidents
We document issues detected during check-in and boarding to support follow-up, traceability and continuous improvement.
Operational requests